Privacy Policy & Terms & Conditions

Last updated: 10/20/2025

1. Introduction

Welcome to RiverBrook Builders (“we,” “us,” “our”). This Privacy Policy and Terms & Conditions (“Agreement”) describes how and why we might collect, store, use, and/or share (“process”) your information when you:

• Visit our website at riverbrookbuilders.com, or any website of ours that links to this Agreement; or

• Engage with us in other related ways — including any sales, marketing, or events.

If you do not agree with our policies and practices, please do not use our Services. If you have any questions or concerns, please contact us at [insert contact email/address].

Summary of Key Points

Here are some of the key points from this Agreement:

• What personal information do we process? We process personal information depending on how you interact with RiverBrook Builders and the Services, your choices, and the products/features you use.

• Do we process any sensitive personal information? We do not process sensitive personal information.

• Do we receive any information from third parties? We do not receive personal information from third parties outside our direct interactions.

• How do we process your information? We process it to provide, improve, and administer our Services, communicate with you, for security/fraud prevention, and to comply with law.

• In what situations and with which parties do we share personal information? We may share information in particular situations and with specific third parties, as detailed below.

• How do we keep your information safe? We have organizational and technical measures in place, but transmission of information over the internet is never 100% secure.

• What are your rights? Depending on your location (including North Carolina / U.S. federal law), you have certain rights regarding your personal information — such as reviewing, updating or deleting your personal data.

Please see the full sections below for details.

2. Terms & Conditions of Use

2.1 Acceptance of Terms

By using our website and services (collectively, the “Services”), you agree to be bound by the terms and conditions of this Agreement. If you do not agree to these terms, please do not use our Services.

2.2 Services Provided

RiverBrook Builders provides home-building, construction, and consulting services (or similar — specify your actual services). We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time without prior notice.

2.3 Use of the Services

You agree to use our Services only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of the Services. Prohibited behavior includes, but is not limited to, unlawful acts, transmissions of harmful content, or infringement of intellectual property.

2.4 Intellectual Property

All content, trademarks, logos, and materials provided on our website are owned by or licensed to RiverBrook Builders and are protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from our materials without our prior written consent.

2.5 Limitation of Liability

To the fullest extent permitted by applicable law, RiverBrook Builders shall not be liable for any indirect, incidental, special or consequential damages arising out of or in connection with your use of the Services, regardless of whether we have been advised of the possibility of such damages.

2.6 Changes to Terms

We may modify these Terms and Conditions at any time. The updated version will be effective as soon as it is available on our website. Continued use of the Services after such changes constitutes your acceptance of the revised terms.

3. What Information Do We Collect?

3.1 Personal Information You Provide to Us

We collect personal information that you voluntarily provide when you express an interest in our services, participate in activities on our Services, or contact us. The personal information we collect may include:

• Name
• Phone number
• Email address
• Mailing address
• Other information you choose to provide

3.2 Sensitive Information

We do not knowingly process sensitive personal information (such as race, religion, health data, or biometric data).

3.3 Use of Information

Your personal information must be true, complete, and accurate, and you must notify us if it changes.

4. How Do We Process Your Information?

We process your personal information for various purposes depending on how you interact with us. These may include:

• Responding to your inquiries or providing support

• Sending you administrative information about our services, changes to terms/policies, etc.

• Sending you marketing and promotional communications (only if you have opted-in)

• For security, fraud prevention, and legal compliance

5. When and With Whom Do We Share Your Personal Information?

We may share or transfer your personal information in the following situations:

• Business transfers: If we are involved in a merger, acquisition, financing, or asset sale, your information may be transferred.

• Business partners: We may share your information with our business partners to provide you certain products, services, or promotions.

• Service providers: We may disclose your information to contractors, vendors, and other third-party service providers who perform services for us under contractual terms.

We do not sell your personal information for commercial purposes unless we specifically notify you and obtain your consent as required by applicable law.

6. Cookies and Other Tracking Technologies

We may use cookies and similar tracking technologies (such as web beacons, pixels) to collect and store information about how you use our Services. If you prefer, you can usually set your browser to refuse cookies; however, this may affect certain features or services of our website.

7. How Long Do We Keep Your Information?

We retain your personal information only for as long as necessary to fulfill the purposes described in this Agreement and in accordance with our data retention policies, unless a longer retention period is required or permitted by law (for example, for tax, accounting or legal purposes). When we no longer need your information, we will either delete or anonymize it, or securely store and isolate it if deletion is not feasible.

8. How Do We Keep Your Information Safe?

We implement reasonable technical and organizational security measures designed to protect your personal information. However, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure. We cannot guarantee absolute security, and you acknowledge that you transmit information at your own risk.

9. What Are Your Privacy Rights?

Depending on where you are located, you may have rights regarding your personal data, such as the right to access, correct, delete or restrict our use of your personal information. If you wish to exercise these rights, please contact us using the contact information provided below. We will verify your identity before responding to such requests.

9.1 Specific U.S. / California Rights

If you are a resident of California, you are entitled to specific rights under the California Consumer Privacy Act (CCPA), including the right to request information about categories of personal data we have disclosed for a business purpose and the right to request deletion of your personal information.

10. Controls for Do-Not-Track Features

Some browsers and mobile operating systems include a Do-Not-Track (“DNT”) feature. At this time, we do not respond to DNT browser signals. If a consistent industry standard is adopted in the future, we may update our practices and notify you accordingly.

11. Updates to This Notice

We may update this Agreement periodically as necessary to reflect changes in our business, legal requirements, or industry practices. When we make material changes, we will notify you by posting a prominent notice on our website or sending you a direct communication. Each version will include a “Last updated” date at the top.

12. How to Contact Us

If you have any questions or comments about this notice, or wish to exercise your rights, you may contact us at:

RiverBrook Builders

2998 Moss Hammock Wynd, Southport

North Carolina, 28461

USA

Email: marybeth@riverbrookbuilders.com

Phone: (919) 263-5401

13. How to Review, Update, or Delete the Data We Collect From You

Based on applicable law, you may request access to the personal information we hold about you, request correction, or deletion of that information. To make such a request, please contact us using the contact information above.